Shipping & Delivery FAQ

Where will my order be shipped from?

Most orders are dispatched from our warehouses in China. Depending on stock availability, some items may ship from local warehouses in the UK or USA, which can reduce transit times.

How long will my order take to arrive?

Estimated delivery times from dispatch are:

• United Kingdom (Yodel Express / 4PX): 7–14 days
• United States (USPS Express): 7–12 days (excludes military bases)
• Canada (Canada Post): 8–15 days
• Australia (Australia Post): 7–9 days

During peak seasons, delays of 3–5 additional days may occur. Shipping fees depend on the method and destination and are shown on each product page.

Will I receive tracking information?

Yes. Once your order has been dispatched you will receive tracking details so you can monitor your delivery. If you have not received tracking information, please contact us at customerservice@tabootide.co.uk.

What if my order is delayed?

If your order has not been delivered within the following timeframes from the date of dispatch, you are entitled to a full refund:

• 30 days — USA, European countries, New Zealand, Canada
• 60 days — South America, Middle East, India, Africa

Please note: this guarantee does not apply where delays are caused by invalid or incomplete delivery details provided at checkout, unclaimed packages, force majeure events, or certain excluded destinations. Contact us to open a delay claim.

The item doesn't fit — can I return it?

Refunds are not provided for incorrect fit or sizing. We recommend checking the size guide on each product page carefully before ordering. Please contact us at customerservice@tabootide.co.uk if you received a damaged, incorrect, or incomplete item — those cases are fully covered.

My item arrived damaged or incorrect. What do I do?

Contact us within 30 days of receiving your order at customerservice@tabootide.co.uk with photos or video as proof. You will not need to return the item — we will arrange a full refund or replacement.

How do I get in touch?

Email us at customerservice@tabootide.co.uk. Please include your order number and a description of your query so we can assist you as quickly as possible.